Don't Let a Moving Scam Disrupt Your Move
Imagine handing over your life's possessions only for them to vanish. That's the unfortunate reality some people face when they fall victim to a moving scam.
While there are many reputable moving companies that are trustworthy and offer legitimate services, consumers need to be aware of moving scams that could turn an exciting move into a financial and emotional nightmare.
At Penske, we take security seriously. Our corporate security team is aware of moving schemes and works to help prevent movers from being targeted by scammers.
"Last year, I investigated a number of 'moving companies' who were relentlessly victimizing innocent individuals and families," said Damond Kloc, Penske's director of corporate security.
"It's disheartening because this affects people in an intimate way. All of their belongings and valuables are gone, or they have been swindled out of a large sum of money. Corporate security aggressively investigates these situations and endeavors to assist both law enforcement and victims of these scams to recover the victim's possessions," said Kloc.
The Federal Motor Carrier Safety Administration (FMCSA) regulates moving companies and outlines key warning signs that can help you spot a scam.
Warning Signs of a Moving Scam
Suspicious Estimates
- No in-person inspection - estimate given over the phone without looking at what needs moved
- Offer seems too good to be true
- No written estimate provided
Payment and Paperwork Issues
- Cash or large deposit demanded up front
- You're asked to sign blank or incomplete documents
- The required federal booklets aren't provided: Your Rights and Responsibilities When You Move and Ready to Move
Lack of Credentials
- Company does not provide a local address, registration or insurance information
- Calls are answered with a generic "moving company"
- Warehouse or office doesn't exist or looks unprofessional
- Movers arrive in a rental truck, not a company vehicle
Last-Minute Changes
- You're told there's more to move than expected, without a revised estimate
- Charges are calculated only after the truck is loaded
- Mover asks you to rent the truck
Protect Yourself
Research is an important tool you can use to protect yourself from moving scams. When selecting a prospective mover, be sure to thoroughly vet the company before agreeing to their services.
- Check online reviews and ratings
- Confirm licensing and insurance
- Get estimates in writing
- Don't sign anything incomplete
For more tips and tools to stay safe and avoid moving fraud, visit the FMCSA's Protect Your Move website.