FAQs

1. How can I check on or change my existing reservation?

You can access your reservation online, call 1-888-996-5415 or chat with one of our moving specialists.

2. Can I cancel my reservation?

We understand that plans change. You can cancel or change your existing reservation by calling 1-888-996-5415 to chat with one of our moving specialists or manage your reservation online.

If you prepaid for your reservation online, please call 844-721-1436 to cancel your reservation and receive a refund for the prepaid amount.

3. Can I change the date of my reservation?

You can make as many date changes as needed prior to pick-up (within 6 months of original reservation date), based on availability, without affecting your rate.

4. What if I need to add days to my one-way truck rental reservation?

You may purchase extra days at any time for $100 per day. To do this, you can change your reservation online, call us at 1-888-996-5415 or chat with one of our moving specialists.

5. If I return my rental truck early, will I receive a refund?

• One-way rentals - The one-way rental rate is on a per-trip basis. There is no refund for early return.
• Local (round-trip) rentals - You will only be charged for the number of days you have your rental vehicle.

6. Do I need to provide a deposit for my reservation?

Reservations are confirmed once the applicable security deposit has been applied.

• For one-way reservations:
  • No security deposit when paid for with a credit card.
  • Security deposit of $100 when paid for with cash or check.
• For round-trip (local) reservations:
  • Security deposit of $150 when paid for with a credit card.
  • Security deposit of 150% of the estimated total with a minimum amount of $150 when paid for with cash or check.
• All security deposits are fully refundable if the terms and conditions of the reservation are met.

7. Is my reservation guaranteed?

At Penske, we guarantee that the vehicle you reserved, or an equivalent or larger vehicle, will be available at the time and location you selected. If you reserve within 24 hours of pickup, Penske cannot guarantee a truck will be available for your reservation and Penske may provide an alternate pickup location.

8. How do I pack a moving truck?

Many overlook the importance of proper loading when renting a moving truck. For a smoother and safer move, begin by loading your heaviest items in an 'I' formation, securing items to prevent shifting. Additionally, ensure an even distribution of weight across the truck for stability during transit. Read more about loading a moving truck here.

1. How much is a moving truck?

Penske moving truck rates are calculated based on several factors, all aimed at ensuring your DIY move remains cost-effective. You can easily estimate the cost of your move today by selecting your pickup and drop-off locations and preferred dates, then choosing the most suitable truck for your move. Plus, for all one-way moves, enjoy the added benefit of unlimited miles at no extra cost.

2. I checked a rate yesterday and it is different today. Why is that?

Our rates are influenced by several variables, such as the time of year, equipment availability and customer demand. As these factors can vary daily, our rates are subject to adjustments that accurately reflect current conditions. We highly recommend making your moving reservations in advance to lock in your rate and secure your preferred vehicle, as rates may fluctuate closer to your desired moving date.

3. What forms of payment does Penske accept?

We accept major credit cards, debit cards, bank or cashier checks, and cash. Please note that Penske does not accept cash payments in excess of $5,000, though transactions can be split between two forms of payment.

4. Why are cash payments limited?

Due to federal money laundering concerns, Penske does not accept cash payments in excess of $5,000.

5. What is the environmental fee?

Penske is committed to doing its part to protect our environment. In the operation of our truck rental business, we handle a number of materials that may be harmful to the environment. These materials must be disposed of properly and in accordance with the law. Penske charges a nominal environmental fee on all local, one-way and commercial rentals to cover these costs. Please review your rental agreement for cost details.

6. Are there any charges due when I return the truck?

There are no charges due if you are on time and return the truck in the same condition and with the same fuel level or charge level, with respect to electric vehicles, as when you received it. Penske does not have any hidden mileage or turn-in fees.

7. Are additional days for one-way rentals refundable?

Prior to pick-up, any additional days added are refundable up to payment of rental.Once payment is made and after pick-up, additional days paid for are non-refundable.

8. Can I pay for my reservation before pickup?

Yes, customers with a one-way reservation can prepay for their rental before pickup.

• How to make a prepayment:
• After completing your one-way reservation, you have the option to prepay for your rental before your time of pickup. This can be done by managing your reservation online and selecting the option “Make Payment.

• Additional details:
  • You can make a partial payment or pay in full. The minimum amount that can be submitted as a prepayment is $10.
  • Multiple credit and debit cards can be used. There are no limitations to the number of prepayments you can make.
  • Cardholder needs to be present at pickup to provide signature for paying any remaining balances. When prepayment is made in full, the cardholder does not need to be present at pickup.
  • Please call 844-721-1436. to cancel your reservation and receive a refund for the prepaid amount.

1. How old do I have to be to drive a Penske truck?

You must be at least 18 years old and able to produce two forms of identification, including:

• Driver's license
• State-issued ID
• Passport
• Social Security card
• Vehicle registration
• Phone bill
• Military ID
• Credit card

Penske personal moving trucks do not require a special license to drive.

2. Can someone else drive the truck I have rented?

Yes. You may add up to three additional drivers for a fee of $10 each. Family members may be added at no charge. All additional drivers must also provide two forms of identification.

1. Can I tow a car with a moving truck?

Yes. Penske offers tow dollies and car carriers that can be included in your reservation, allowing you to transport your vehicle safely to your new destination. However, it's important to note that not all vehicles are suitable for towing due to factors such as weight, width, tire size, wheelbase and drive shaft specifications. These requirements are in place to prevent any damage to your vehicle during transportation. To determine the right towing equipment for your vehicle, please refer to our towing equipment options.

2. Does Penske rent moving trailers?

Penske does not rent moving trailers. However, we do rent a variety of truck sizes. Picking a larger truck will allow you to pack all your belongings in one spot. And you can tow your car behind your Penske truck on our safe and convenient towing equipment.

3. Can I tow my own trailer behind a Penske truck?

Our customers are our top priority so for your safety and for liability reasons, we do not allow customers to tow any non-Penske-owned equipment behind our trucks.

4. Can I rent a car carrier or tow dolly without a Penske truck?

We do not allow customers to rent towing equipment without a Penske truck. Penske's towing equipment is engineered specifically to tow behind a Penske truck only, so for your safety and to avoid possible damage to your vehicle we do not allow this.

5. Why can't my make or model of car be towed on your towing equipment?

Not all vehicles meet our weight, width, tire size, wheelbase and drive shaft requirements. We have these requirements to prevent damage to your vehicle. View our towing equipment.

1. Am I responsible for paying tolls?

Yes. You are responsible for any fines or penalties related to parking, traffic, operating and moving violations, including toll fees that occur during your rental period.

2. What happens if I go through electronic tolling?

Unless you have paid the toll directly, Penske will initially be charged for the toll since the license plate on the rented truck or cargo van is registered to Penske. Penske will then charge you for tolls incurred throughout your rental, plus a $25 processing fee.

3. How do I find and pay for the toll fees?

After your rental period, you will receive a communication outlining the toll charges that occurred during your rental period and the $25 processing fee. The payment will be processed using the payment method you have on file.

4. How long will it take to receive a communication about my toll fees?

Penske has no control over when a jurisdiction will provide toll charges. You will be notified once Penske receives and processes the information.

1. What Penske vehicles offer hand controls?

Currently, hand controls are available for our high-roof cargo vans, 12 foot trucks and 16 foot trucks.

2. How do I rent a vehicle with hand controls?

For assistance reserving a vehicle with hand controls, call 1-844-847-9577 to speak with a customer service representative. Reservations must be set up at least 10 days in advance.

3. Which locations offer vehicles with hand controls?

Rental trucks and vans with hand controls are available at Penske locations and cannot be rented at agent locations. To find a location near you, call 1-844-847-9577.

4. Will I need any additional documentation to rent a vehicle with hand controls?

Yes, you will need a driver’s license indicating your ability to drive a motor vehicle equipped with hand controls.